Refund Policy

Purchases made through the MaxStudy website are processed by Paddle, our authorised reseller and Merchant of Record.

Refund eligibility for website purchases is governed by the Paddle Refund Policy and applicable consumer-protection law.

Unless applicable law requires otherwise, transactions are generally non-refundable. Paddle may grant a refund at its discretion, but submitting a request does not guarantee approval.

Eligible consumers may have statutory withdrawal or refund rights. Nothing in this policy limits rights that cannot legally be waived.

Purchases made through the Apple App Store or Google Play are governed by the applicable store's refund policy. MaxStudy and Paddle cannot directly issue refunds for purchases processed by Apple or Google.

Apple refund requests can be submitted at reportaproblem.apple.com. Google Play refund requests can be submitted through the Google Play refund request form.

Submit website-purchase refund requests through the “View receipt” or “Manage subscription” link in your Paddle confirmation email, or through Paddle Buyer Support. Paddle determines eligibility and processes approved refunds.

You may also email support@maxstudy.app if you need help locating your transaction. Include the email address used for the purchase and, if available, the Paddle transaction or order number.

Approved refunds are returned to the original payment method. Depending on the payment provider, the refund may take several business days to appear.

You may cancel a website subscription at any time through the Paddle customer portal. A management link is included in the Paddle purchase confirmation email and may also be made available from your MaxStudy account settings.

MaxStudysupport@maxstudy.appmaxstudy.app