Refund Policy

Purchases made through the MaxStudy website are processed by Paddle, our authorised reseller and Merchant of Record. This Refund Policy applies exclusively to these purchases.

We offer a 100% money-back guarantee within 14 days of the original purchase date. If you are not satisfied with MaxStudy for any reason during this period, you are entitled to a full refund, without exceptions or conditions.

This guarantee applies to all subscription plans purchased through our website, including monthly and annual subscriptions.

After the 14-day period, additional refund rights may apply under the Paddle Refund Policy and applicable consumer-protection law.

Purchases made through the Apple App Store or Google Play are governed by the applicable store's refund policy. MaxStudy and Paddle cannot directly issue refunds for purchases processed by Apple or Google.

Apple refund requests can be submitted at reportaproblem.apple.com. Google Play refund requests can be submitted through the Google Play refund request form.

To request a refund for a website purchase, email support@maxstudy.app using the email address associated with your purchase.

You may also submit your request through the “View receipt” or “Manage subscription” link in your Paddle confirmation email, or through Paddle Buyer Support.

Refund requests made within 14 days of the original purchase date are eligible for a full refund. Refunds are returned to the original payment method and may take several business days to appear, depending on the payment provider.

You may cancel a website subscription at any time through the Paddle customer portal. A management link is included in the Paddle purchase confirmation email and may also be made available from your MaxStudy account settings.

MaxStudysupport@maxstudy.appmaxstudy.app